Access the CELLBADGE REGISTRATION SITE and under Initial Add Request, please enter your information as a primary resident in order to create a master household account. Please enter street number and name only, no suffix (i.e. Ct, Court, Ter, Terrace, etc.). This initial add request will be forwarded to HOA staff who will validate your residency and account status. Please allow 3 business days for the initial approval to be processed. Once validated, you will receive a text/email indicating that your registration has been added but will remain pending until the registration is updated with household members (STEP 2 & STEP 3). If you live at the Arbors or Van Metre apartments, you must pay first prior to Step 1.

After registering, return to the same site and follow the instructions to enter your credentials and get a unique PIN via text/email to continue to STEP 4. (Pins are a one-time use and must be requested each time you would like to access your account via the cellbadge.com/broadlands/register site by clicking the “Request PIN” button again.)

Enter PIN to access the Household Members page to add all household members. MEMBERS MUST BE PERMANENT RESIDENTS! Normally children under 5 do not require a virtual pass, however, it’s recommended that their name be added to your pool account as “Child Under 5”. Please note if a child under 5 will have an older guest accompany them without a household member, then a photo is required for that child.

Select the correct “Relation”:

• Owners: for all household members select either “owner-adult” or “owner-child..” or “child under 5”
• Tenants: for all household members, select either “tenant-adult” or “tenant-child..” or “child under 5”
• Apartments tenants: for all household members, select either “apartments-adult” or “apartments-child..” or “child under 5”. Payment for apartment membership is needed before your pool account can be created.
• Other: select “Live-in Nanny” or “Long-Term Guest” as appropriate. Payment for long-term guest is needed before they can be added to your account.

Once finished, check the box to verify you have agreed to the facility terms and click Complete Registration. Please allow up to 3 business days for approval, upon which you will receive a text/email indicating that your Broadlands HOA registration has been accepted. Once accepted, you must complete STEP 4 and submit photos to access to the pools. Once registered, if you need to make changes or add family members to your pool account, just revisit the REGISTRATION SITE, obtain a pin and access your account to make updates.

Once your online registration has been accepted, all members are required to submit photos. Be sure to review “What are acceptable photos” below. Members 18 and older must submit a photo ID showing proof of residency. Picture processing hours are Monday-Friday, 9:00am to 5:00pm.

How to Submit Photos:

1. Email subject line should read: pool photos – Registered Last Name (i.e. pool photos – Smith)
2. Save photo file name with this naming convention: address.firstname (i.e. 42001Ridgeway.Susan)
3. Attach photo of each member to email and send to pools@broadlandshoa.com

What are acceptable photos?

• JPEG or PNG files only. NO HEIC or PDFs please!
• NO PHOTOS WITH HATS OR SUNGLASSES. NO GROUP PHOTOS. SINGLE HEADSHOTS ONLY. Lifeguards need to be able to identify members easily for speedy check-in.
• ADULTS aged 18 and over are required to show proof of residency, therefore emailing a copy of a driver’s license would be sufficient. HOA staff only need to see the address, picture, name and date of birth on your ID’s. For security reasons, ID numbers and any other information may be crossed out prior to emailing. If an adult’s ID does not show the registered Broadlands address, then additional documentation should be emailed along with the photo showing proof of residency. Acceptable documents would be settlement papers, utility bills or a change of address card.
• CHILDREN – please email a current headshot. For teens, a copy of their driver’s license/permit may be emailed. Photos for children aged 4 and under are not required. Normally children under 5 do not require a virtual pass; however, it’s recommended that their name be added to your pool account as “Child Under 5.” Please note if a child under 5 will have an older guest accompany them without a household member, then a photo is required for that child.
• All names must correspond with the registered names in your Cellbadge pool account so they can be imported to the proper record. Pictures will be processed within 3 business days.

To access the pools, you don’t need a pass. Once your photos are set up, simply check-in with the lifeguard by giving them your name and address. They will find your “virtual ID card” and photo in the system to allow access. If you need to view or make changes to your pool account, go back to the registration page and get a new pin to access. Once fully registered and photos are submitted, no further action is required for future seasons unless your status has changed.