Please ensure your payment system reflects the correct amount. Assessment coupons are mailed to owners not enrolled in ClickPay recurring payments. To sign up for ClickPay or make payments, visit www.ClickPay.com/FirstService. For assistance, call 888-354-0135 (option 1). Select “pay balance in full” to avoid future updates.

For details of the 2026 Assessments and Budget, please refer to the December 2025 Newsletter, Our Neck of the Woods. If you have questions regarding the budget or assessment levels, please contact the General Manager, Sarah Gerstein at Sarah@Broadlandshoa.com, or address the Board of Directors during the next monthly Board Meeting.

SET UP AND VIEW YOUR ACCOUNT INFORMATION
To create your account, please follow the registration steps below. Account numbers are required and can be found on your monthly coupon stub.

Step 1: Go to https://Broadlands.connectresident.com
Step 2: Click Login and select the option to Create Account
Step 3: Register with your email address
Step 4: Link your account using your home address or account number

Need help? If you need any assistance registering or linking your account, please call FSR at 800-870-0010 or email ar.help@fsresidential.com. Or watch step-by-step walkthrough video. Renters should submit their name and address to ar.help@fsresidential.com. Condo inquiries – please contact applicable management HERE>>

Once set up, you can access the portal through the website or mobile app. We have modern security measures in place to protect your account and information, allowing for convenient access to:

• View and update your profile information
• Make association payments and view your account history
• Access community forms, documents, and FAQs
• And much more! Learn more with this brief overview video.
• Balance inquiries, coupons & assessment questions: Contact FirstService Residential at ar.help@fsresidential.com or 800-870-0010.
• Account History or Statement? Please request a “transaction history report“ through ar.help@fsresidential.com

Understanding HOA Reserve Funds

Homeowners associations often encounter misconceptions about how assessments are collected, allocated, and managed. In a large and complex community like Broadlands, it is understandable that the financial structure can feel overwhelming. One of the most commonly misunderstood parts of the HOA budget is the reserve fund. This fund is essential to the long-term financial stability of the community and supports the responsible upkeep of shared assets.

What Are Reserve Funds?

Reserve funds are designated savings that the Association sets aside for future capital repairs and replacements of common area components. These assets include buildings, roads, trails, lighting systems, playground structures, and mechanical equipment. Reserve funds help ensure that all homeowners, whether past, present, or future, contribute fairly to the long-term maintenance of the amenities they benefit from.

Reserve funds are different from operating funds, which pay for routine maintenance and daily services. The examples below highlight that difference clearly:

• Operating funds cover annual playground safety surfacing. Reserve funds cover full playground structure replacements approximately every twenty years.
• Operating funds handle minor pool repairs, such as replacing an o-ring. Reserve funds cover major pump motor replacements, which occur roughly every ten years.
• Operating funds support routine plumbing and HVAC upkeep. Reserve funds pay for full HVAC system replacements every fifteen years or roof replacements every twenty-five years.
• Operating funds replace lightbulbs in street and pathway fixtures. Reserve funds cover the replacement of entire fixtures, which occurs approximately every forty years.

By saving in advance for these future needs, the Association reduces financial risk and avoids sudden costs that could otherwise fall on homeowners.

Why Healthy Reserve Funds Matter

A well-funded reserve account protects the community from several challenges that can have a negative effect on property values and financial stability. Adequate reserves help prevent the need for special assessments, reduce the likelihood of deferred maintenance, and improve the overall financial strength of the community.

Virginia law requires special assessments to be disclosed to prospective buyers through resale disclosure packages. These assessments can influence buyer confidence and may raise concerns about financial planning if they occur frequently. Broadlands implemented a special assessment in 2010 due to an unusually severe winter and a sharp increase in delinquencies during the economic downturn. This assessment was not related to reserve fund levels, but it remains an example of how unexpected conditions can impact community finances.

How Reserve Funding Levels Are Determined

Reserve funding levels are established through a formal reserve study. This study is conducted by independent engineering professionals who evaluate the condition of every major component the Association maintains. The study estimates the remaining useful life of each asset, projects replacement costs, and outlines a long-term funding plan that spans thirty years.

Virginia law requires that reserve studies be updated at least once every five years. Broadlands engages an independent engineering firm for each update in order to maintain accuracy and ensure responsible financial planning.

Modernizing Reserve Planning With Real-Time Technology

Broadlands uses The Living Reserve Study, which is a real-time platform that tracks the condition and replacement timing of every component in the reserve inventory. As projects are completed or as pricing changes, the plan updates immediately. This improves forecasting accuracy, sharpens cashflow planning, and reduces the likelihood of special assessments. Through this approach, the Association manages approximately twenty-five million dollars in long-term assets with greater efficiency and transparency.

Reserve Fund Contributions and Investment Management

For 2026, Broadlands has allocated $955,651 in reserve contributions. These contributions are deposited monthly into restricted reserve accounts that are managed by a wealth advisor. The funds are invested in laddered, FDIC insured certificates of deposit and remain restricted to capital repair and replacement projects only.

Broadlands previously benefited from developer funded annexation fees, which helped fund major capital improvements. These included the solar array installation, the recreation pool at the community center, and the renovation of the HOA office. The annexation process has concluded, so the Association now relies entirely on responsible budgeting and reserve planning for future capital needs.

If you have questions about reserve funding or any other financial matter, please contact me at Sarah@broadlandshoa.com or 703-520-9905.